Support
Ziva builds you a meal and workout plan from a few questions, with groceries and reminders, and lets you change it by chatting with Ziva. It runs on iPhone and iPad with iOS 18 or later, and is for adults (18 and over).
Contact us
Email whynothustle.manan@gmail.com. You can also write from the app: Profile → Contact support.
Please include your Support ID (Profile → Support ID, tap to copy). Sign in with Apple gives us no name or email, so the Support ID is how we find your account.
Subscriptions
How do I cancel?
Apple bills Ziva's subscriptions, so you cancel with Apple: on your iPhone or iPad, open Settings → your name → Subscriptions → Ziva. In the app, Profile → Subscription opens Apple's subscription page directly. Cancel at least 24 hours before the current period ends to avoid the next charge.
Deleting the app or deleting your Ziva account does not cancel your subscription.
How do I get a refund?
Apple handles every payment, so refunds go through Apple. Request one at reportaproblem.apple.com, signed in with the Apple Account you paid with.
I reinstalled Ziva or got a new device. Is my subscription gone?
No. Open Ziva, tap I already have an account and sign in with the same Apple Account. If the app still shows the subscription screen, tap Restore purchases at the bottom of it.
Your plan and your data
Where is my plan after reinstalling or switching devices?
Your plan, chat and reminders are stored only on the device you made them on. We don't keep copies, so they can't be moved. After you sign in on the new device, answer the questions again and Ziva writes you a new plan; your subscription carries over.
How do I delete my account?
In the app, go to Profile → Delete account. This deletes your account and everything we store about you, and erases your plan, chat and reminders from your device. It can't be undone. Remember to cancel your subscription separately (see above). The Privacy Policy lists exactly what is deleted.
What does Ziva send to OpenAI?
Ziva asks before anything is sent. To write your plan and answer your chats, it sends your answers (never your name), your plan and your messages to OpenAI, through our server, which keeps none of it. Details are in the Privacy Policy.
Using Ziva
One of Ziva's replies is wrong or offensive
Press and hold the reply, then tap Report this reply. Your email app opens a message to us with the reply and your Support ID; add a line about what's wrong and send it. If your device has no email account set up, Ziva copies the report so you can paste it into an email to us.
Reminders aren't arriving
Check that notifications are on for Ziva in Settings → Notifications → Ziva, and that the reminder is switched on in Ziva's Reminder tab. Focus modes can also hold notifications back.
Dictation in chat doesn't work
Ziva needs the microphone and speech recognition to turn what you say into text. Turn both on for Ziva in Settings → Ziva. You can always type instead.
Is Ziva medical advice?
No. Ziva gives general wellness guidance, not medical advice. Check with a doctor before making big changes to your diet or exercise, and stop any exercise that hurts.